Phone: +1 (800) 213-6307
Frequently Asked Questions
HOW WILL THE PACKAGE LOOK WHEN SENT TO MY ADDRESS?
No markings appear on the exterior and we ship in a blank box.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship via USPS, which is the most economic and reliable option. USPS will hand the package off to your local post office for the final delivery, which usually takes 10-20 business days. Shipping rates to your address are visible when you check out. We do not pay for tariff fees or value-added-taxes (VAT). The USPS tracking number we give you can also be used in your country’s postal carrier website.
HOW LONG DOES SHIPPING TAKE VIA UPS GROUND?
Typically seven days to west coast; five to six days to mid-west; three to four days to east coast
DO YOU HAVE A WARRANTY?
Yes, within fifteen (15) days of receiving the goods for an exchange or refund should there be any damage from transit. As well there is a limited three-hundred and sixty (360) day warranty for manufacturing defects. Your satisfaction is important to us. See our Return Policy and Warranty page for further details.
DO YOU WHOLESALE?
Yes, we do wholesale to select stores. Please reach out to us if you are interested in carrying our products.
WHEN IS YOUR SHIPPING CUT-OFF TIME?
Our daily ship cut-off is 4pm EST Monday thru Friday.