Impacted or dented corner? No problem, we can file a claim with our carrier, but we will need the following pictures in order to successfully file the claim and send you a replacement.
- Top down view of the shipping box with the shipping label clearly visible
- Top down view of the shipping box opened to show the contents inside
- View of any damage to the exterior shipping box
- View of any damage to the Cannador® package
- View of the actual damage to your Cannador®
Send these photos as an attachment and respond directly to your order confirmation Email (firstname.lastname@example.org).
As soon as we receive these photos from you we will:
- File the claim
- Send you the tracking number for a replacement or refund fully
Hold onto your damaged product in case the carrier wishes to inspect.