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Frequently Asked Questions

When is your shipping cut-off time?

Our daily ship cut-off is 4pm EST Monday thru Friday.

How will the package look when sent to my address?

We understand discretion is important. The Cannador® logo is within the shipping label and we have the ability to cut it off if you would like. Please let us know in the customer notes section if you would like this removed. Otherwise, the box is blank and will not draw any attention. If you order multiple large products such as two Cannador®‘s, we may combine into a larger shipping box, which does have our logo on the side of it.

Do you ship internationally?

​Yes, we ship via USPS, which is the most economic and reliable option. USPS will hand the package off to your local post office for the final delivery, which usually takes 10-20 business days. Shipping rates to your address are visible when you check out. We do not pay for tariff fees or value-added-taxes (VAT). The USPS tracking number we give you can also be used in your country’s postal carrier website.

How long does shipping take via UPS Ground?

​Seven days to west coast; five to six days to mid-west; three to four days to east coast

Do you have a warranty?

​Yes, within fifteen (15) days of receiving the goods for an exchange or refund should there be any damage from transit. As well there is a limited three-hundred and sixty (360) day warranty for manufacturing defects. Your satisfaction is important to us. See our Return Policy and Warranty page for further details.

Do you wholesale?

​Yes, we do wholesale to select stores. Please reach out to us if you are interested in carrying our products. 1-800-213-6307

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