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How will the package look when sent to my address?

We understand discretion is important. The Cannador® logo is within the shipping label and we have the ability to cut it off if you would like. Please let us know in the customer notes section if you would like this removed. Otherwise, the box is blank and will not draw any attention. If you order multiple large products such as two Cannadors, we may combine into a larger shipping box, which does have our logo on the side of it.

Do you ship internationally?

​Yes, we ship via USPS, which is the most economic and reliable option. USPS will hand the package off to your local post office for the final delivery, which usually takes 10-15 business days. Shipping rates to your address are visible when you check out. We do not pay for your country’s tariff fees or VAT taxes.

How long does shipping take via UPS Ground?

​Seven days to west coast; five to six days to mid-west; three to four days to east coast

Do you have a warranty?

​Yes, within fifteen days of receiving the goods for an exchange or refund. Your satisfaction is important to us. See our Return Policy for further details.

Do you wholesale?

​Yes, we do wholesale to select stores. Please reach out to us if you are interested in carrying our products.

Where are my instructions?

​The instruction manual for each product is on the product page URL under the Product Manual tab.

After I season my Cannador®, how many days do I need to wait before I can start using?

It’s best to wait 1 day before using your Cannador® because the RH will spike, which is normal because your wood is adjusting to the new environment, but you can start storing safely within 1-3 days of seasoning.

What is the optimal RH to keep my bud at?

55%-62% RH is best, but part of the answer also has to do with your personal preference. By maintaining a higher RH, the buds will be more squishy whereas a lower RH in the mid 50’s will provide just the right amount of firmness. Over time, the buds can undergo cycles of moisture addition and evaporation to provide a long slow cure.

What relative humidity is considered too high?

Anything over 70% RH is too high because this will support mold growth. Keep the RH lower, between 55% to 62% RH to maintain the integrity of the terpenes.

How far open or closed do I need to leave the slots on the lids within the Cannador®?

It’s up to you. The reason we created this function is to be able to close the vents if you wanted to take the nug jar out of the Cannador®.

What is the Humidity Bead System® made of?

Medical grade amorphous silica, which is fully synthetic, impregnated with a salt based solution. This has been FDA approved and is not a form of crystalline silica, which is dangerous and has been linked to silicosis.

Do I need to replace the Humidity Bead System®?

The Humidity Bead System® has been known to last up to several years before it begins showing signs of weaker humidity control. Depending upon the ambient humidity and volume of the storage area, the bead system will need rehydration anywhere from 1-3 weeks.

I lost track of when I last rehydrated my Humidity Bead System®. If I don't have a hygrometer, how will I know when to rehydrate?

The beads inside the Humidity Bead System® will turn clear when saturated and will turn white when dry.

I am going out of town and won't be able to hydrate the Humidity Bead System®, so will this affect my bud?

Not if the box or container is closed during the entire period. Our boxes and containers are as close to being air-tight as it can get, so if no new air enters, then the bead system won’t need to expunge moisture to maintain equilibrium. Just make sure not to overcompensate by dunking the bead system heavily before you go. You do not want to recreate the Amazon rain forest, rather, just have enough moisture to keep the trichomes from drying.

How accurate is the Humidity Bead System® and how is it able to regulate?

The Humidity Bead System® is both a desiccant and a moisturizer, so it both emits and absorbs moisture to a set ratio. The 50% RH beads will maintain an RH of 55% to 60% (±3%) when fully saturated and will want to return to 50% when dry.

I don't have reverse osmosis or distilled water, so will bottled water work?

​Yes, bottled water will be okay, although some bottled waters contain minerals that discolor the beads over time. Do not use tap or faucet water because this contains chemicals like chlorine, which over time will damage the beads.

Can I use the small Humidity Bead System® in the Cannaster™?

No, this bead system is simply too powerful for such a small space. We tested this using a half teaspoon of water and found that there’s too much room for user-error in over-saturating, thus causing high humidity levels.

There are black spots in my bead case. Is that mold?

Unfortunately, yes. This is because you are over-saturating the bead case or not letting it dry in between rehydration cycles. Do not fully submerge the bead case, that is too much moisture. You can let the bead case sit out to dry completely for at least 10-15 days, although it may never completely disappear. It is recommended that you stop using the bead case and replace it when you discover any trace of mold.

I want to use Boveda® packs, but how many do I need?

​Our Cannador® products require at least two 60g Boveda® packs to maintain the appropriate RH. They can last up to six months before needing replacement. Once they turn hard, it’s time to replace.

Why is mahogany better than cedar for this application?

​Mahogany is a neutral wood that won’t impart oils or flavors like cedar. Cedar is great for cigar humidors because it has a very distinct spicy smell, which can add flavor to the cigars.

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